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Listening Test 2
Section 1 Questions 1-9
Questions 1-6
Complete the table comparing the two towns. Write NO MORE THAN THREE
WORDS for each answer.
Albany
Watford
Distance from nearest city Example:150 miles
17 miles
Population
(1)...
80-90000
Advantages friendly,
relaxed slow pace of life good entertainment
Disadvantages
(2)...no
jobs (4) ...crime
Main industry
(3)...
electronics light
engineering
Climate wet
and windy (5)...
Main attractions beautiful
beaches (6)...
Questions 7-9
Write NO MORE THAN THREE WORDS for each answer.
7. What does Gordon like about where he is living now?
8. When does Maureen think she might go back to Albany?
9. How long is Gordon's new contract?
Answer:
Section 1
1 12 000//12 thousand
2 boring//no entertainment
3 fishing
4 cost of living // expensive
5 cold and wet// raining
6 (large) park
7 the weather
8 when she retires
9 5 years
Section 2 Questions 10-19
Questions 10-12
Listen-to the directions and match the places in questions 10-12 to
the appropriate letters A-G on the map.
Example: main stage Answer
... A ...
10. first aid post
11. public telephones
12. security post
Answer:
Section 2
10.E 11.C 12.B
Section 3 Questions 20-29
Questions 20-22
Circle the correct answer A-D.
20 What does Frank have to do next?
A. get the results of the survey back
B. draw the results of the survey
C. make some conclusions
D. collect more information
21 What is Theresa's market research project on?
A. violence on television
B. transportation in the city
C. the history of transportation
D. bureaucracy in the city
22 What did the results of Frank's survey show?
A. everyone thinks there is too much violence on TV
B. most people think there is too much violence on TV
C. there is no real agreement on the amount of violence
D. there is a problem with the survey
Questions 23-25
Complete the summary. Write NO MORE THAN THREE WORDS for each
answer.
Summary
Children might see the heroes of violent films as (23)……… so
most people think that violent programs should only be shown after
10.00p.m.However, there is a (24) ……… who feel that violent
films should be banned. Although news broadcasts are violent, people
felt they shouldn't be banned as they are (25) ……….
Questions 26-29
Write the answer using NO MORE THAN THREE WORDS OR NUMBERS.
26 How many questionnaires did Frank get back?
…………………………………………………
27 Theresa says Frank's survey doesn't represent
………………………………………………
28 Where is Theresa going to interview her respondents?
………………………………………
29 The best type of questions are
…………………………………………………………………….
Section 4 Questions 30-40
Questions 30-35
Complete the notes. Write NO MORE THAN ONE NUMBER OR THREE WORDS for
each answer .
Quality Control
Example: Quality control is more than an inspection of the
finished product
Finished product inspectionThe main disadvantage of
finished product inspection is that it cannot make (30)…Quality
control as a continuous processManufactures usually consider
quality control to be an ongoing process.The advantages are:
(31)……. (32)…….It is easier to detect faults on
components.Raw material inspectionThere is no point in
processing defective raw materials.Eighty-seven per cent of large
firms and (33)…… of small firms have a standard raw material
inspection procedure.It is also useful to inspect incoming
components.What are we testing for?Although the testing for
an expensive car and a child's toy is very different in both cases
the main priority is (34)…… Function testing answers the
question: Does the product do what it's supposed to ?Formal defects
investigationUsually used by high-tech
industries.Environmental impact reportTesting must assess
the impact of both the product itself and(35)……
Questions 36-37
Circle the correct letter A-C for each questions.
36......of companies have standards in line with the Standards
Association of Australia.A. 87%
B. 80%
C. 65%
37......of companies have quality control regulations which apply
international standards.
A. 22%
B. 23%
C. 65%
38 Which of the following pie charts best represents the level of
the people responsible for quality control?
Questions 39-40
Name TWO of the effects of releasing low quality products
Circle TWO letters A-E.
A. danger of lawsuits
B. loss of customer goodwill
C. wasted production time
D. compensation costs
E. bankruptcy
ANSWER:
Section 3
20 C
21 B
22 B
23 role models
24 (significant) minority
25 reality // real (life)
26 70
27 public opinion
28 (the) shopping mall
29 short (and) specific // multiple choice // simple
Section 4
30 bad work good
31 (it) cuts wastage
32 (it) saves time
33 62%
34 safety
35 (the) manufacturing process
36 C
37 B
38 A
39 B or D
40 D or B
TEXT:
Turn to Section 3 on page 5 of your question booklet.
［pause］
Section 3.
You will hear two students discussing a survey they have to write
as an assignment. Look at questions 20-25.
30 seconds
Now listen and complete questions 20 to 25.
Theresa: How is your market research project going, Frank?
Frank: Very well actually, Theresa. I have just got the results of
the survey back and so now I have got to draw some conclusions from
the information I've collected.
Theresa: That's good. I'm still writing my questionnaire. In fact
I'm starting to panic as the project deadline is in two weeks and I
don't seem to be making any progress at all.
Frank: What is your topic?
Theresa: Forms of transportation in the city. What about you?
Frank: I've been finding out about people's attitudes to the amount
of violence on television.
Theresa: That's interesting. What do your results show?
Frank: Well, as I said I haven't finished writing my conclusions
yet, but it seems most people think there is a problem.
Unfortunately, there is no real agreement on the action that needs
to be taken. Nearly everyone surveyed said that there was too much
violence on TV. A lot of people complained that American police
serials and Chinese Kung Fu films were particularly violent. The
main objection seems to be that although a lot of people get shot,
stabbed, decapitated and so on, the films never show the
consequences of this violence. Although people die and get horribly
injured, nobody seems to suffer or live with the injuries. Any
children watching might take the heroes of these programs as role
models and copy their behaviour.
Theresa: So what did most people suggest should be done?
Frank: A lot of people are concerned about how these films affect
children. They are particularly worried that children will try to
behave like the stars. The survey shows that violent programs should
only be broadcast after 10.00 p.m. when most children are already in
bed. There is also a significant minority of people who feel that
violent films should be banned altogether.
Theresa: How did people feel about the violence on news
broadcasts?
Frank: Most of the responses I have looked at have felt that
violence on news broadcasts is more acceptable as it's real.
Although it is unpleasant, it is important to keep in touch with
reality. Still, many people thought that it would be better to
restrict violent scenes to late evening.
Frank and Theresa discuss the methods they are using to conduct
their surveys.
Look at questions 26 to 29.
30 seconds
Listen and complete questions 26 to 29
Theresa: Your survey sounds very good. How many people filled it
in?
Frank: I gave out 120 copies and I got 70 back.
Theresa: That's a very high rate of return. Who did you give your
questionnaires to?
Frank: I gave a copy to every student in my hall of residence and a
few friends from other colleges.
Theresa: Don't you think that this will influence your results?
Frank: How do you mean?
Theresa: The people in your hall of residence will all be about the
same age. They are all students, most of them studying similar
subjects and from similar backgrounds. Therefore it is likely that
they will have similar opinions. Your results represent student
opinion not public opinion.
Frank: So how are you going to do your research?
Theresa: I'm going to interview my respondents in the shopping mall.
What I'll do is ask people if they have five minutes to spare to
answer a few questions. If they agree I will ask them some multiple
choice questions and tick off their answers on my sheet. That way I
can select people of all ages and attitudes, so my sample should be
reasonably representative.
Frank: Isn't it very difficult to ask meaningful questions using a
multiple choice?
Theresa: Yes, it is, I suppose your survey has the advantage of more
detailed information. However, in most cases people won't bother to
give answers that require too much effort on their part. The secret
to writing a successful survey is to write simple multiple choice
questions that target the information you are looking for.
Therefore, it is better to write a lot of short specific questions
than longer general ones.
Frank: So that's why it is taking you so long to write.
Theresa: Yeah, but I hope I will be ready to start interviewing at
the weekend.
Now turn to Section 4 of your booklet.
(Pause)
Section 4.
You will hear a lecturer giving a lecture on quality control.
Read a summary of the lecture made by a student and look at
questions 30-35.
That is the end of Section 3. You now have half a minute to check
your answers.
30 seconds
Now listen to the lecture and answer questions 30-35.
Good morning ladies and gentlemen. Today's topic in our series of
lectures on the stages of the production process is quality control.
Some people believe that an effective quality control system amounts
to an inspection of the finished product. This morning I intend to
prove to you why those people are mistaken.
The main drawback with a finished product inspection is that it is
'an after the act'operation. No amount of inspection can make bad
work good. For this reason most large-scale manufacturers consider
quality control to be an ongoing process. The advantages of this are
considerable. It cuts wastage, it saves time, as no hours are lost
on work done on already defective items, and perhaps most
importantly it is easier to detect a fault, when the product is
still at the component stage.
So when should quality control begin? Well, usually with the raw
materials. If the materials are of sub-standard quality, there is no
point in processing them. More to the point, sub-standard materials
can be returned to the company at no cost to the manufacturer.
Although these benefits seem obvious, you might be surprised to know
that only 87 per cent of large firms and 62 per cent of small firms
have a standard raw material inspection procedure. For the same
reasons it is a good idea to test components brought in from another
company.
In many manufacturing processes it is useful to carry out some form
of quality control on products while they are still being
manufactured. It is often easier to check individual components
before assembly takes place. Equally, it may be valuable to test
components by their function. I suppose the bottom line is that
every product and every company has its own requirements and the
quality control program should be arranged accordingly.
The next question that needs to be asked is 'What are we testing
for?'? Again this depends on the product. An expensive car has
different requirements from a cheap plastic toy. However, in both
cases the most vital testing is for safety.
An increasingly common reason for testing these days is
environmental impact. As the public becomes more and more concerned
about green issues, it is becoming more and more important to
measure a product's effect on the environment. This testing must
assess the impact of both the product itself and the manufacturing
process.
Questions 36 to 40 Before the final part of the lecture, look at
questions 36 to 40.
30 seconds
Answer question 36 to 40 according to the information given in the
lecture.
This brings me to my next point-standards. Of course standards
imposed vary greatly from country to country and industry to
industry. However, 87 per cent of all companies in Australia do have
written quality controls set out; 80 per cent of these are developed
within the firm. These standards are nearly always based on
guidelines set out by one of the major control boards. 65 per cent
of these companies have adopted standards in line with SAA
(Standards Association of Australia), while a further 22 per cent
use standards set up by individual trade or industry associations.
Only 23 per cent of firms have a set of standards which adhere to
international requirements. This 23 per cent represents some of
Australia's major exporters.
So, who is responsible for quality control? Well again there is no
one answer. Companies place different levels of importance on
quality control. A recent survey tried to find out who usually takes
charge of the quality control function. It was discovered that 18
per cent of top management were directly responsible. While 56 per
cent of middle management and 26 per cent of quality control
personnel oversaw this function within their company. It seems that
most manufacturing industries see quality control as a middle
management task.
The final thing I want to do this morning is to consider the effect
of releasing undetected low-quality items. The manufacturer stands
to lose a great deal: through direct loss of custom through possible
further loss of custom and goodwill when 'word gets around'that the
quality standard is unreliable through the cost of dealing with and
compensating the customer who has complained through the need to
maintain higher replacement stocks and a large repair force.
In conclusion, quality control is a vital part of the manufacturing
process, helping to ensure that Australian products remain
competitive in the market place.
That is the end of the Listening test. You will now have half a
minute to check your answers.
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